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Quick Question:

How many years of experience do you have as a Dispatcher in the transportation industry and/or the food industry?
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Quick Question:

Are you willing and able to work 2nd shift (3pm-11:30pm) as well as working overtime?
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Quick Question:

Within the last 5 years, what role did the following play in your job:
Dispatching inbound and outbound deliveries?
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Quick Question:

What makes you the ideal candidate for this role?
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Dispatcher
CA - Irwindale


Opportunity Snapshot
Leverage your transportation background & ability to balance multiple priorities to make an impact.
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If you combine dispatch experience and a strong understanding of commercial transportation, including refrigerated trailers, with a  sense of urgency and the disposition to balance multiple priorities in a fast-paced environment, this swing-shift role could be your ideal opportunity. Here's why:

As Dispatcher, you will: ​
  • Add to your skills and experience by working with a proven team managing 40-60 loads per day (outbound and CPU).
  • Impact operations and have wide visibility as you work with customers, yard drivers, warehouse personnel, members of the Transportation and Customer Service teams and others.
  • Build on your current skills while gaining the knowledge you need to be successful and thrive in our Irwindale plant. You will have outstanding training over your first four weeks with our professional trainer and on-the-job with your manager, another dispatcher and others.
  • Enjoy a positive, team-oriented culture where people have a good deal autonomy along with support when they need it, and where contributions are appreciated. We also place a high value on continuous improvement.
  • Have the best of both worlds -- the tight-knit team culture in Irwindale and the stability and resources of a growing organization with an international footprint.   
  • Take on challenges at one of the largest produce facilities in the Los Angeles area at 400,000 square feet, including 24 production lines, shipping & receiving, a microbiology lab and more. Prove yourself in this role and you could pursue advancement in this or other facilities. From dispatcher, you could move to a coordinator then supervisor role. 
Bonduelle Fresh Americas is a wholly-owned subsidiary of Bonduelle (BON.PA), and home of the Ready Pac Foods brand. For over 45 years, we have been a leader in offering the most innovative fresh food products to consumers around the world. With four processing facilities throughout the U.S., we focus on fresh vegetables, salads and fresh meal solutions for the Americas. We manufacture a complete range of products featuring fresh produce and protein under the company’s Ready Pac Foods®, Bistro®, Ready Snax®, Cool Cuts®, elevĀte™ and Bonduelle Fresh Picked™ brands.  

Pictured: Our processing facilities apply the latest global standards of food safety and quality. Using the latest technology and equipment, our goal is to ensure we only offer the highest-quality products.
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Enhance your skills and experience in a critical swing shift role at a growing industry leader

The Requirements
Dispatch experience, knowledge of commercial trucking, a sense of urgency and a bias for service are all key requirements of this role.
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To be a good fit for the Dispatcher opportunity, you will have:​
  • High school diploma or GED equivalent; an associate’s or bachelor’s degree preferred
  • 2 to 5+ years of truck dispatching experience; we may consider slightly less direct dispatch experience for candidates that have deep knowledge of and experience in the trucking industry 
  • Background in transportation, including:
    • Experience with refrigerated trailers required (100% of our freight is refrigerated)
    • Understanding of the transportation network (e.g. over-the-road, broker, private fleet) preferred
    • Knowledge of commercial freight operations (i.e. fronthaul, backhaul)
  • Excellent customer service skills and experience; ability to build strong internal and external relationships
  • Solid computer skills including:
    • Google G Suite, including Gmail
    • MS Office Suite, particularly basic Excel skills
    • Transportation Management System (TMS) software experience preferred, ideally JD Edwards. We'll train you our TMS software
    • Strong keyboarding skills with the ability to collect and sort relevant data
  • Ability to understand plant KPIs (production, quality & safety)
In addition, success will require the following core competencies and characteristics:
  • A strong sense of urgency and bias for action with strong follow-up / follow-through skills; ability to thrive in a deadline-oriented environment
  • Excellent interpersonal and written and verbal communication skills; proven ability to communicate clearly, timely and accurately and communicate and collaborate up and down the organization
  • Ability to work in a fast-paced environment
  • Ability to work independently and as a strong team player
  • A passion for learning and evolving your skills
We're hiring for the swing-shift, from 3:00 PM to hand-off to the graveyard team, Sunday - Thursday. You'll be scheduled until 11:30 PM, however, we'll look for you to be flexible in your schedule to meet demands. Working several hours of overtime each week is typical. ​

Pictured: Our Ready Snax® Snack Packs are the perfect snack solution at work, after school or anywhere on-the-go. Each of the nine varieties was created to curb your hunger and provide you with a boost of vitamins, all with fewer than 250 calories.
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The Role
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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Role Overview
Reporting to the Transportation Manager, West Coast Operations, as Dispatcher, you will play a critical role in ensuring the on-time performance of outbound and CPU orders. You will confirm driver and equipment availability, proactively respond to operational challenges that arise during your shift, and coordinate and communicate order fulfillment and delivery affecting customers. 

Role Details
Daily, you'll take the pass-off from the first shift, including hot items that will require special attention, then participate in the 3:15 shift meeting, work through emails, and manage current demands along with routing and set-ups for upcoming shipments.

Specifically, you will: 
  • Ensure driver and equipment availability in order to perform on-time deliveries.
  • Communicate with the Warehouse Supervisors regarding schedule requirements.
  • Communicate with Customer Service personnel regarding all issues that impact the customer's delivery.
  • Review loading documents provided by the warehouse personnel, inform the Warehouse Supervisor and Customer Service personnel of any issues.
  • Generate packing list and ship out orders in the TMS.
  • Coordinate inbound loads with Receiving and Purchasing departments.
  • Assist drivers and outside carriers on all issues regarding the pickup and transportation of inbound loads.
  • Dispatch deliveries and pick-ups to appropriate driver/carrier taking into consideration safety, on-time performance and driver's hours of service.
  • Track driver performance utilizing all tools (Nextel, Teletrac, Security, etc.) available.
  • Verify that all POD's, trip reports DOT logs, VCR's & return forms are turned in and properly filled out or routed.
  • Update driver check calls into Dispatch/Customer Service Systems.
  • Daily supervision of drivers on duty, including accuracy of reports.
  • Coordinate equipment repairs with proper company.
  • Secure write-ups and pictures from drivers for any accidents.
  • Maintain up to date directions for all customers.
  • Communicate by email to designated associates the prominent points of your shift.
  • Build collaborative relationships with business partners.
  • Performs other related duties as assigned.  
Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Our latest line of chopped salad kits are inspired by flavors and recipes from around the world.
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Why Join Us
Consider some more great reasons to join us.
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Healthy products, healthy values
"Giving people the freedom to eat healthier" has a deeper meaning for us. We believe in responsible business practices that benefit our associates, consumers and communities. Every consumer should have access to fresh, healthy and convenient choices and every one of our products is made with responsibly-sourced ingredients, by individuals who are treated ethically and with respect every day.

Be The Difference
The Bonduelle Fresh Americas Difference is our identity. It defines the value we create that fuels our growth in order to be the most innovative fresh food company. It also defines the culture we create that enables our success and gives us the freedom to invest in our people, our business, and ultimately our consumers. The values defined in The Difference support our ability to give our Associates the freedom to drive results, learn and have fun. 

Corporate responsibility
We are passionate about promoting sustainable agriculture, reducing our environmental impact, encouraging all employees to drive a culture of corporate social responsibility (CSR), feeding people well and feeding them sustainably, and promoting the well-being of our employees and communities. See the video for more information.

Rewarding environment
Our culture values teamwork and collaboration, and we are proactive about maintaining an atmosphere that is positive and motivating. We encourage and reward engagement, such as identifying potential safety or quality issues.

Excellent compensation
In addition to a competitive wage and overtime opportunities, we offer healthcare benefits to all associates after 30 days of employment, a 401(k) plan after 60 days, a tuition reimbursement program, and more.
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Road to Success
Those who thrive and excel with Bonduelle have a lot in common.
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Those who succeed in the role of Dispatcher are self-starters who take pride in their work and ownership of their responsibilities. They have a sense of commitment and urgency; they are disciplined, dependable and flexible; they're able to adapt to any issues and changes that come their way.

To be an outstanding Dispatcher, you will be able to build strong relationships with new and existing customers, drivers and cross-functional team members (e.g. Customer Service, Finance, Production and other personnel). You will have a keen eye for detail and a calm and clear approach to problem resolution, the ability to thrive in a fast-paced environment and the ability to focus and perform under pressure. As an experienced dispatcher, you should understand that people can get passionate and not take it personally. You should also understand that the level of detail in this role goes far beyond most jobs. You'll need to gather and manage all those details while balancing multiple priorities.

In addition, you will:
  • Bring a positive attitude and upbeat approach to being a frontline contact and valued team member
  • Communicate effectively, keeping all required stakeholders in the loop as each situation dictates
  • Own your role and responsibilities, maintaining a commitment to strict timelines
  • Deliver results, working to meet and exceed key performance indicators (KPIs) 
  • Dedicate yourself to learning and improving
  • Manage multiple tasks and priorities effectively and timely
If this sounds like the right mix of challenge and opportunity, we look forward to hearing from you.
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Bonduelle Fresh Americas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.