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Do you have a VERIFIABLE Bachelors or higher degree?
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Manager, Customer Development
CA - Irwindale


Opportunity Snapshot
Discover why you owe it to yourself to consider a career with Bonduelle Fresh Americas
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Broad role working with the channel's largest customers, coordinating across functions and more

Foodservice channel experience, the ability to juggle priorities in a fast-paced environment, and strong leadership and influencing skills. If this describes you, consider aligning your career with Bonduelle Fresh Americas. Here's why:
  • This important role is one of the most strategic in our sales organization, and highly visible to multiple departments.
  • You'll interact directly with the largest customers in the channel. Quick question for you - click here We have customers throughout the U.S. and we are pursuing plans to expand across North America.
  • The position is broad, providing you with the chance to expand your experience in account management, analytics, marketing & sales, team and project leadership and more.
  • Strong performance in this role could set you up to take on additional responsibilities or advance within the company. In fact, the role is open due to promotions.
  • We promote a positive, team-oriented culture in which people have both a good deal of autonomy and support when they need it.
Bonduelle Fresh Americas is a wholly-owned subsidiary of Bonduelle (BON.PA), and home of the Ready Pac Foods brand. For over 45 years, Ready Pac Foods has been a leader in offering the most innovative fresh food products to consumers around the world. With four processing facilities throughout the U.S., we focus on fresh vegetables, salads and fresh meal solutions for the Americas. We manufacture a complete range of products featuring fresh produce and protein under the company's Ready Pac Foods®, Bistro®, Ready Snax®, Cool Cuts®, elevĀte™ and Bonduelle Fresh Picked™ brands.

Pictured: Our processing facilities apply the latest global standards of food safety and quality. Using the latest technology and equipment, our goal is to ensure we only offer the highest quality products.
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Make Your Mark in an Important, Strategic and High-Profile Position at a Growing Industry Leader

The Requirements
What does it take to thrive as a Manager, Customer Development?
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To be a good fit for the Manager, Customer Development opportunity, you will have:
  • A bachelor's degree in Marketing, Business or Economics. Quick question for you - click here
  • 3+ years of sales communications and tracking experience with consumer packaged goods manufacturer, broker or a consulting / market research provider.
  • 2+ years previous experience in the foodservice channel.
  • An analytical mindset with the ability to work with vast amounts of data and synthesize that information into intelligence that can be acted upon by the business.
  • Good verbal and written communication skills and the ability to compose and relay information throughout the team and keep key stakeholders informed.
  • A sound understanding of sales team needs and the retail landscape.
  • A proven ability to manage customer relationships.
  • Working knowledge of syndicated services (Nielsen, IRI, etc.) along with high proficiency in MS Office Suite products. Expert PowerPoint/presentation skills.
  • The ability to develop strong relationships with business partners and team members, and proactively update them on progress.
  • Excellent organizational skills, a self-starter approach and the ability to manage projects with limited oversight and proactively identify new ways to communicate with sales and track sales results.
  • The ability to handle multiple tasks simultaneously, adapt well to change and able to prioritize multiple work assignments.
After a few months of training, and assuming that COVID-19 restrictions have relaxed, you should plan on traveling about once a month to engage directly with customers to truly understand customer needs in order to support strategic decisions. Most travel will be in the U.S. but in the future you may also travel to Canada.

Pictured: Our Ready Snax® Snack Packs are the perfect snack solution at work, after school or anywhere on-the-go. Each of the nine varieties was created to curb your hunger and provide you with a boost of vitamins, all with fewer than 250 calories.
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The Role
Key channel management role in customer Development, including sales tracking and acting as the conduit of information between sales and corporate to accelerate BFA’s sales and share growth.
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Role Overview

Reporting to the Customer Development Director, you will be responsible for developing customer development strategy to position BFA as an industry leader. You will be part of a Customer Development Department that includes resources in channel and category management, consumer & shopper insights, and trade promotions and investments. There is one other Manager, Customer Development focusing on retail and club channels. You will focus on the foodservice channel, emerging channels and distributors (convenience stores, universities/schools, airports, vending machines, etc.).

You will serve as the conduit for sales between the channel and corporate teams from a marketing, R&D, and finance standpoint. You'll challenge the status quo, manage multiple relationships and apply a real understanding of our customers, sales team, brokers and available information to drive communications and sales success.

In addition, you'll own communication to sales and sales tracking, and manage and nurture clean and collaborative work streams between sales and corporate. This will include developing and deploying playbooks for the sales organization, reporting sales-related information and relaying KPIs to the leadership team, marketing and other company leaders. You also will translate tracking and internal marketing information into insights and communications that provide meaningful information, externally and internally. Quick question for you - click here

We'll expect you to work closely with Product and Project Managers to ensure that the right outputs are developed in a timely fashion to ensure appropriate selling time is available for the execution of marketing and operations plans.

Role Specifics

No two days will be the same, but here is a sampling of your responsibilities:
  • Developing price lists, sell sheets and playbooks, and ensuring stakeholders follow them.
  • Managing the sales website.
  • Setting up retailers and internal sales reporting.
  • Tracking sales objectives.
  • Managing revenue tracking meetings.
  • Developing processes and tools for account planning.
  • Acting as forecasting conduit.
  • Coordinating pre-canned bid information.
  • Ensuring effective communications regarding supply issues.
  • Coordinating In store materials, including displays and pusher trays.
  • Attending and presenting at sales meetings.
  • Helping coordinate and attending trade shows.
  • And more.
Pictured: Our latest line of chopped salad kits are inspired by flavors and recipes from around the world.
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More Good Reasons
Explore our attractive employment value proposition.
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Professional development
We are proactive about supporting employees in growing their skills and the diversity of this role will allow you to build experience in multiple areas, from supporting new product development to specifying new production equipment to developing new packaging.

Career options
Once you have proven yourself in this role, you might advance into account management, pursue other opportunities in customer development, or chart a path into marketing, project management or other areas.

Healthy products, healthy values
"Giving people the freedom to eat healthier" has a deeper meaning for us. We believe in responsible business practices that benefit our associates, consumers and communities. Every consumer should have access to fresh, healthy and convenient choices and every one of our products is made with responsibly-sourced ingredients, by individuals who are treated ethically and with respect every day.

Be The Difference
The Ready Pac Difference is our identity. It defines the value we create that fuels our growth in order to be the most innovative fresh food company. It also defines the culture we create that enables our success and gives us the freedom to invest in our people, our business, and ultimately our consumers. The values defined in The Difference support our ability to give our Associates the freedom to drive results, learn and have fun.

Rewarding environment
Our culture values teamwork and collaboration, and we are proactive about maintaining an atmosphere that is positive and motivating. We encourage and reward engagement, such as identifying potential safety or quality issues.

Excellent compensation
In addition to a competitive salary and bonus potential, we offer comprehensive benefits, including healthcare insurance, a 401(k) plan, a tuition reimbursement program, and more. We'll also provide a car allowance.
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Keys to Success
Certain characteristics set our top performers apart . . .
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Lots of job postings talk about "fast-paced environments," but as a veteran of the channel, you understand that this is particularly true in foodservice, specially working for a fresh product company, where product lifecycles are very short. You will need to dynamic and highly motivated to drive sales through efficient and effective planning and managing. Your ability to manage multiple responsibilities, projects and priorities will be essential.

We're looking for a self-motivated, creative thinker with strong organizational and interpersonal skills. You'll serve as liaison and coordinator among multiple internal and external stakeholders. The stakeholders have important common goals, of course, but there also will be different agendas. As the "hub" driving cross-functional team to success, you will need strong leadership skills and the ability to influence and motivate others.

While the role is highly strategic, you also will need a hands-on approach to achieving goals -- you won't have direct reports. In addition, in order to be an outstanding Customer Development Manager, you will have:
  • A deep understanding of communication.
  • Proven skill in developing hard hitting impactful customer presentations.
  • The ability to drive, track, report and evaluate execution and sales objectives.
  • A process orientation as well as the agility to revise processes as necessary.
  • Strong attention to details as well as a solid grasp of the bigger picture.
  • A creative and analytical approach to solving problems.
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Bonduelle Fresh Americas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.