Prime Opportunity for Newer Produce Industry QA Manager or a Specialist Ready to Step Up to an Independent Role Managing Quality in the Consumer Marketplace

If you combine Quality experience in produce or another food products industry with excellent data analysis skills and the communication finesse to work effectively with customers on quality issues, the role of Customer Product Quality Manager with Bonduelle Fresh Americas offers you some very compelling opportunities. You will:

• Take ownership of an entry-level quality management opportunity ideal for a professional with a few years of experience and the drive to play a critical, independent and high-impact role.
• Join an outstanding Corporate Quality Team with long-tenured members. When people join us they intend to stay. In fact, this role is open due to retirement. 
• Highlight your talent and career runway at a company committed to career development and succession planning. For example, your supervisor started in a Quality role on the plant floor and grew his career. Proven performers can earn additional opportunities. 
• Enjoy wide exposure and a broad perspective on the overall quality performance of Bonduelle Fresh Americas products.
• Work in a positive, team-oriented culture -- Bonduelle is a values-driven company dedicated to making a consistently positive impact on employees, communities, the environment, and customers.
• Enjoy the stability and resources of a global industry leader and essential business. While other businesses have been contracting, we have continued to see strong growth. With nationwide demand for healthy food choices and the ongoing creation of innovative new products, we anticipate continued growth.

This is a remote role with up to 25% travel, including day trips and overnight stays, primarily in the Northeast U.S. The ideal candidate will live within a drivable distance of Florence, New Jersey, where we have a plant, but we will consider qualified candidates throughout the Northeast region.  Quick question for you - click here

Bonduelle Fresh Americas is a wholly-owned subsidiary of Bonduelle (BON.PA), and home of the Ready Pac Foods brand. Bonduelle has been family-owned for over 100 years, and our leaders believe that plant-based foods offer the most powerful leverage to respond to major challenges for the future. With four processing facilities throughout the U.S., we focus on fresh vegetables, salads and fresh meal solutions for the Americas. We manufacture a complete range of products featuring fresh produce and protein under the company’s Ready Pac Foods®, Bistro®, Ready Snax®, Cool Cuts®, and Bonduelle Fresh Picked™ brands.

Pictured: For nearly 50 years, Ready Pac Foods has offered American consumers healthier and fresh options. We also provide an extensive portfolio of private label products to retailers and the foodservice industry.

To be a good fit for the Customer Product Quality Manager opportunity, you will have:​

• A bachelor's degree in Business, Food Science or a related field preferred
• 2-5 years of Quality experience within the produce and/or food products industry
• Excellent data analysis skills; proven ability to work with, understand, interpret and communicate data
• Strong computer and software skills including:
  • Excellent working knowledge of Excel and Google Sheets and experience with large data sets Quick question for you - click here
  • Experience with Tableau or similar data visualization tools highly preferred  Quick question for you - click here
  • Knowledge of JD Edwards preferred
  • Other data analysis tools such as Visual Basic or Qlik are a plus
• Personable and professional experience working directly with customers
• A well-rounded skillset including strong analytical, communication, and collaboration skills
• Ability to troubleshoot and investigate, balancing fact-finding with customer sensitivity
• Solid presentation skills to present to customers and internal leaders
• A calm, helpful demeanor and a customer-centric approach, even under pressure
• Ability to travel up to 25% to visit customers, including stores and restaurants, and production plants

As an essential business, we are taking appropriate precautions to protect the health and safety of all employees, including strong Covid-19 protocols.

Role Overview
Reporting to the Senior Manager of Manufacturing Quality, as Customer Product Quality Manager, you will serve as a key support resource to the organization and Corporate Quality Assurance function by actively monitoring and reporting complaint trends, and troubleshooting quality issues found in the consumer marketplace. You will actively work with customers, Sales and Quality Assurance teams to troubleshoot issues and resolve incongruities between customer expectations and Bonduelle specifications.

Role Specifics
You will serve as the lead internal resource for direct observations and investigative research to help determine the facts as objectively as possible, understand customers’ perspectives regarding product quality concerns, and help identify common ground to establish consistent, specification-based acceptance criteria or identify the specific underlying basis for a disagreement about quality. In executing your role, you will use photographic images, complaint data analysis and field observations to provide objective detail to help focus internal investigation and correction of quality deviations, with the goal of reducing customer rejections and helping customers spot opportunities in their operations to improve the performance of Bonduelle fresh products. Quick question for you - click here Specific tasks will include: 

• Managing and monitoring quality KPI metrics and reporting for the organization
• Collecting and maintaining quality complaint data for retail and food service customers
• Owning quality data management and reporting, including presentations and scorecards, as required
• Supporting facilities and customers through alignment visits to plants, distribution centers, stores and restaurants for troubleshooting
• Preparing quality data for internal and external groups and stakeholders
• Supporting special projects, such as data mining for hidden trends, historical comparisons, providing visible quality support for new customers, etc., as required
• Alerting Corporate to complaint trends and other yellow and red flags
• And more

You will be providing support, not resolution, so being able to diplomatically gather facts and build familiarity in order to support the customer and Account Management will be essential. 

Note: This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Excellent Training, Autonomy and Support
You will enjoy strong onboarding, training with the outgoing Customer Product Quality Manager and with your supervisor. You'll then enjoy the autonomy to own your role with strong support available when you need it from your supervisor and other team members in Los Angeles and Atlanta. 

Flexibility
When not traveling, you will work remotely from your home office and have the flexibility to work outside of traditional business hours. As long as you're meeting your deliverables, you'll be able to meet your work and life demands. 

Healthy Products, Healthy Values
"Giving people the freedom to eat healthier" has a deeper meaning for us. We believe in responsible business practices that benefit our associates, consumers and communities. Every consumer should have access to fresh, healthy and convenient choices and every one of our products is made with responsibly-sourced ingredients, by individuals who are treated ethically and with respect every day.

Be the Difference
The Bonduelle Fresh Americas Difference is our identity. It defines the value we create that fuels our growth in order to be the most innovative fresh food company. It also defines the culture we create that enables our success and gives us the freedom to invest in our people, our business, and ultimately our consumers. The values defined in The Difference support our ability to give our Associates the freedom to drive results, learn and have fun. 

Corporate Responsibility
We are passionate about promoting sustainable agriculture, reducing our environmental impact, encouraging all employees to drive a culture of corporate social responsibility (CSR), feeding people well and feeding them sustainably, and promoting the well-being of our employees and communities. See the video for more information.

Rewarding Environment
Our culture values teamwork and collaboration, and we are proactive about maintaining an atmosphere that is positive and motivating. We encourage and reward engagement, such as identifying potential safety or quality issues.

Excellent Compensation
In addition to competitive compensation and bonus opportunity, we offer healthcare benefits to all associates after 30 days of employment, a 401(k) plan after 60 days, a tuition reimbursement program, and more.