To be a good fit for the Customer Service Representative, Samples opportunity, you will have:

• An AA degree or an equivalent combination of education and experience.
• 2-4 years of strong customer service skills, including:
  • Excellent communication skills via phone, email and face-to-face conversation.
  • Problem-solving skills and ability to use independent discretion for decision-making.
  • Professionalism and adaptability / flexibility.
  • Attention to detail and ability to retrieve information in a timely manner.
  • Excellent organizational and analytical skills.
• Experience in JD Edwards or similar order management programs.
• Typing skills which include 10-key experience.
• The ability to navigate proficiently within Microsoft tools and Google Suite, e.g. Word/Docs, Excel/Sheets, Google Mail, Power Point/Slides, and Hangouts.

Just as important will be the following competencies and characteristics:

• The ability to:
  • Work in a fast-paced environment and meet daily deadlines. Quick question for you - click here
  • Plan and execute assignments to completion with minimal supervision.
  • Work well within a team environment.
  • Adapt to an ever-changing environment and daily responsibilities that are in constant flux.
    • Strong focus and multi-tasking skills, with the ability to deal with frequent disruptions.
    • Solution conscious versus problem oriented.
    Preferred but not required:
    • A proven track record of results with a bias for action.
    • A passion for learning and a desire for continuous improvement.
    • The ability to understand and value company's vision and mission thereby aligning with corporate world.
    You need to know -- you will:
    • Sit in an open environment and need to be able to stay on task despite distractions.
    • Go into production environments and the warehouse regularly, where temperatures can be as low as 34° F and conditions can be wet.
    • Need to be flexible and able to work overtime and on-call as required to meet the needs of the business, including weekends and holidays.
    • Need to be able to lift up to 40 lbs.

Pictured: Our latest line of chopped salad kits are inspired by flavors and recipes from around the world.

Reporting to the Customer Service Manager, you will divide your time between coordinating sample requests and providing general customer service. Primary responsibilities will include processing, picking, packing, shipping, and tracking of production samples. You'll keep track of the stock levels of all in-house shipment materials and notify appropriate supply chain personnel of replenishment needs.

You will work with another CSR, Samples, and rotate your schedule every three months to support work/life balance. During one three-month period, you will have Friday and Saturday off, and during the subsequent period you will have Wednesday and Sunday off. On weekdays you'll work either 7 AM to 4 PM or 8 AM to 5 PM. On weekends you will provide regular customer service support, and work a nine-hour shift between 5:30 AM and 3:30 PM.

More specifically, you will:

• Pick, pack, label, ship, track, and communicate all production samples that leave the Irwindale facility. This includes tracking production samples shipments from all other facilities. Tracking includes following up with carriers, FEDEX and DHL on actual arrival.
• Track and maintain shipment material in house and notify appropriate supply chain personnel of replenishment.
• Process orders, maintaining a high accuracy level in regards to data entry, timely responsiveness and communication of any kind. Includes organization of documentation: filing, purging, and focus meeting update folders.
• Troubleshoot issues such as delayed trucks, loading and arrival, pending receipt of orders, pricing discrepancies, rejections, delivery discrepancies, and operational delays.
• Communicate on any problems and the resolutions to keep all stakeholders informed of activities, concerns, or problems. Includes filing claims with sample courier.
• Maintain broad knowledge of company/customer products, customer complexity and promotions.
• Participate in daily/weekly/monthly meetings.
• Assume responsibility for the execution of allocations as assigned on an as-needed basis. You'll be directly accountable for special projects assigned by manager/team lead as they correlate to career development.
• Perform other related duties as assigned.

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Pictured: Our processing facilities apply the latest global standards of food safety and quality. Using the latest technology and equipment, our goal is to ensure we only offer the highest-quality products.

Healthy products, healthy values
"Giving people the freedom to eat healthier" has a deeper meaning for us. We believe in responsible business practices that benefit our associates, consumers and communities. Every consumer should have access to fresh, healthy and convenient choices and every one of our products is made with responsibly-sourced ingredients, by individuals who are treated ethically and with respect every day.

Be The Difference
The Ready Pac Difference is our identity. It defines the value we create that fuels our growth in order to be the most innovative fresh food company. It also defines the culture we create that enables our success and gives us the freedom to invest in our people, our business, and ultimately our consumers. The values defined in The Difference support our ability to give our Associates the freedom to drive results, learn and have fun.

Corporate responsibility
We are passionate about promoting sustainable agriculture, reducing our environmental impact, encouraging all employees to drive a culture of corporate social responsibility (CSR), feeding people well and feeding them sustainably, and promoting the well-being of our employees and communities. See the video for more information.

Rewarding environment
Our culture values teamwork and collaboration, and we are proactive about maintaining an atmosphere that is positive and motivating. We encourage and reward engagement, such as identifying potential safety or quality issues.

Excellent compensation
In addition to a competitive salary and incentive bonus potential, we offer healthcare benefits to all associates after 30 days of employment, a 401(k) plan after 60 days, a tuition reimbursement program, and more.