If you combine your customer service experience with strong communication skills and the ability to make decisions independently, this position offers you several compelling opportunities. You will:

• Step up your career; this could be a chance for an experienced customer service representative to move into a unique and challenging role that goes above and beyond a traditional CSR position that you may find at other companies.
• Make an impact working with major customers as well as a variety of internal departments and key contacts. 
• Expand your knowledge and skills as you gain an in-depth understanding of our business including fresh food production, transportation, supply chain and more. We provide comprehensive training on our products and operations--which includes cross-training in other areas such as warehouse and production. 
• Take advantage of the best of both worlds: We're small enough to be nimble, but large enough to offer resources and stability.
• Take on diverse challenges at one of the largest produce facilities in the Los Angeles area at 400,000 square feet, including 24 production lines, shipping & receiving, a microbiology lab and more. You'll work in an open office environment that can be noisy at times. 
• Enjoy a positive, team-oriented culture where people have a good deal of autonomy; your successes will be recognized and appreciated.
• Showcase your potential to take on additional responsibilities and advance at a growing organization.

Bonduelle Fresh Americas is a wholly-owned subsidiary of Bonduelle (BON.PA), and home of the Ready Pac Foods brand. For over 45 years, Ready Pac Foods has been a leader in offering the most innovative fresh food products to consumers around the world. With four processing facilities throughout the U.S., we focus on fresh vegetables, salads and fresh meal solutions for the Americas. We manufacture a complete range of products featuring fresh produce and protein under the company's Ready Pac Foods®, Bistro®, Ready Snax®, Cool Cuts®, elevĀte™ and Bonduelle Fresh Picked™ brands.

Pictured: Our Ready Snax® Snack Packs are the perfect snack solution at work, after school or anywhere on-the-go. Each of the nine varieties was created to curb your hunger and provide you with a boost of vitamins, all with fewer than 250 calories.

Minimum Qualifications:

• AA Degree or equivalent combination of education and experience.
• Must possess 2-4 years of strong customer service skills, including: 
  • Effective communication skills both verbal and written.
  • Problem-solving skills and ability to use independent discretion for decision-making.
  • Professionalism and adaptability / flexibility. 
  • Attention to detail and ability to retrieve information in timely manner. 
  • Excellent organizational and analytical skills. 
• Experience in JD Edwards or similar order management programs.
• Typing skills which include 10-key experience.
• Ability to navigate proficiently within Microsoft tools and Google Suite, e.g. Word/Docs, Excel/Sheets, Google Mail, Power Point/Slides, and Hangouts.
• Ability to work in fast paced environment and meet daily deadlines.
• Ability to plan and execute assignments to completion with minimal supervision.
• Must be focused and multi tasked, and deal with frequent disruptions.
• Daily routine is in constant flux and requires ability to adapt to an ever-changing environment.
• Solution conscious versus problem oriented.
• Ability to work well within a team environment.
• Receive and answer, within established guidelines, customer's questions and concerns.  

Physical requirements: Reaching, bending, stooping, moving and lifting 5-40 pounds on regular basis. May require going into the production areas where there is exposure to loud machinery, wet conditions and cold temperatures typically 32 to 40 degrees. Work boots/shoes, warm jacket, lab coats, and any relevant personal protective equipment will be required for time on production floor and other operations areas. Good Manufacturing Practices (GMP) must be followed. 

Desired Qualifications:

• A proven track record of results with a bias for action.
• A passion for learning and a desire for continuous improvement. 
• Ability to understand and value company's vision and mission thereby aligning with corporate world.
• Familiarity with an Access. 

We're hiring for the second "swing" shift - from 2 PM to 10:30 PM. As of right now, your days off will be Friday and Saturday, although this may change in the future and we cannot guarantee consecutive days off. 

You will need to be flexible and able to work overtime and on-call as required to meet the needs of the business, including weekends and holidays.

Pictured: Our latest line of chopped salad kits are inspired by flavors and recipes from around the world.

Reporting to the National Customer Service Manager, as a Customer Service Representative (CSR), you will take ownership of a variety of tasks including processing, verifying, and filing of customer orders. Inquiries will come in via phone and email — with the majority coming in via email. This is a diverse role that encompasses a lot of moving parts. You can expect to handle everything from pricing discrepancies and delivery issues to order entries, reporting and operational issues. 

For this shift, you will handle requests and inquiries from internal customers (departments such as transportation, accounting, credit and collections, warehouse and more) and external customers that we manage daily. It’s important to note that since you will be working the swing shift, you will be the sole CSR for about 5-6 hours. You will have the tools and resources you need to succeed such as customer profile notes, buyer information, and after hours contacts.  

More specifically, your key responsibilities will fall into the following key areas:

• Trouble shoot and make decisions independently - Delayed trucks; loading and arrival, pending receipt of orders, pricing discrepancies, rejections, delivery discrepancies, and operational delays. Report rejections, delivery discrepancies, and operational delays and take appropriate actions. Follow up on any unresolved emails/issues from previous shifts and tag the next shift. Ability to understand transportation planned load reports. Must be in continuous contact throughout the shift with carriers, shipping, transportation, production, production scheduler, warehouse, customer service associates and customers. Responsible for communicating on any problems and the resolutions to keep all stakeholders informed of activities and concerns.    40%
• Processing orders - Expected to maintain a high accuracy level in regards to data entry, pricing, execution of allocations, running daily reports, reviewing order volumes in comparison to forecast, timely responsiveness and proactive communication of any kind. Includes organization of documentation- filing, purging files, update procedures and systems with appropriate customer information.    25%
• Time management - Ability to deal with distractions, new problems, unplanned events, and readjust as needed to complete an assignment.    15%
• Product Management - Maintain broad knowledge of company/customer products, customer complexity and promotions. Ability to successfully manage new items and deplete finished good during the discontinued item process.    10%
• Meetings - Participate in daily/weekly/monthly meetings.    5%
• Other - Directly accountable for special projects assigned by manager/team lead as they correlate to career development. Assist in training peers individually and/or group setting. Performs other related duties as assigned.    5%

Your efforts will also support our facilities in New Jersey and Georgia. 

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities. 

Pictured: Our processing facilities apply the latest global standards of food safety and quality. Using the latest technology and equipment, our goal is to ensure we only offer the highest-quality products.

Healthy products, healthy values
"Giving people the freedom to eat healthier" has a deeper meaning for us. We believe in responsible business practices that benefit our associates, consumers and communities. Every consumer should have access to fresh, healthy and convenient choices and every one of our products is made with responsibly-sourced ingredients, by individuals who are treated ethically and with respect every day.

Be The Difference
The Ready Pac Difference is our identity. It defines the value we create that fuels our growth in order to be the most innovative fresh food company. It also defines the culture we create that enables our success and gives us the freedom to invest in our people, our business, and ultimately our consumers. The values defined in The Difference support our ability to give our Associates the freedom to drive results, learn and have fun.

Corporate responsibility
We are passionate about promoting sustainable agriculture, reducing our environmental impact, encouraging all employees to drive a culture of corporate social responsibility (CSR), feeding people well and feeding them sustainably, and promoting the well-being of our employees and communities. See the video for more information.

Rewarding environment
Our culture values teamwork and collaboration, and we are proactive about maintaining an atmosphere that is positive and motivating. We encourage and reward engagement, such as identifying potential safety or quality issues.

Excellent compensation
In addition to a competitive salary and incentive bonus potential, we offer healthcare benefits to all associates after 30 days of employment, a 401(k) plan after 60 days, a tuition reimbursement program, and more.